FREQUENTLY ASKED QUESTIONS
IS THIS A NEW BUSINESS?
This is a new and unique service that became fully operational on Coming Soon.
WHAT IS YOUR SHOPPING AND DELIVERY AREA?
Our primary shopping area is Yukon, Oklahoma and N.W. Oklahoma city.
HOW MUCH DOES THE SERVICE COST?
You pay for the cost of your groceries, plus a small service/delivery fee. See the “Fees & Terms of Service” page for specific pricing.
DO YOU OFFER ANY DISCOUNTS?
Yes. All new customers receive 50% discount on shopping/delivery fee on their first order.
HOW DOES THE ORDERING PROCESS WORK?
There are multiple options for ordering. See the “How it works” page for more information.
WHY DON’T YOU SHOW ALL THE ITEMS THAT ARE AVAILABLE TO BUY?
Unlike large online warehouse or commercial food delivery companies, Jaque’s Kitchen Personal Shopper is a local shopping service. We shop at grocery stores right here in town, so it is impossible to list all the numerous items available at each store. Rather than restrict you to certain items, brands, or sizes, our service allows you to purchase whatever you want from the store you prefer. If you want it – and the store has it* – we will get it for you! In other words, we don’t tell you what you are limited to ordering – you tell US what YOU want! (*Excludes all alcohol, tobacco and vapor products).
HOW MUCH WILL MY GROCERIES COST COMPARED TO DOING THE SHOPPING MYSELF?
Unlike online and big chain shopping services, we do not mark-up ANY items or add extra charges – so you will only pay the same amount that any other shopper pays. We also take the time to do comparison shopping to be sure that we find the best value and quality items.
WHEN DO YOU DELIVER?
We deliver your groceries immediately after shopping for them to ensure freshness. We set aside a 30-minute delivery window to allow time for unloading, payment, and help with putting groceries away as desired. If none of these days or times fit your schedule, please call us to see if other time arrangements can be made.
DO I NEED TO BE HOME WHEN YOU DELIVER?
Yes. We, generally, cannot leave food and other orders unattended. Payment is also due upon delivery. Unless specific arrangements have been made. If no one is at home to pay for and take the groceries, the order will not be left. We reserve the right to refuse future service to anyone who abuses payment or delivery arrangements.
HOW DOES PAYMENT WORK?
Your personal shopper will pay for your order at the store. Upon delivery to your home, you will reimburse the shopper for the cost of the groceries plus pay the delivery/service fee. We accept cash, credit cards (Visa, Discover, and MasterCard), debit cards, and paypal.
DO YOU ACCEPT COUPONS?
In order to accept coupons, we would need to make an extra trip to your home to pick up the coupons prior to shopping. This extra trip would result in an additional fee. If you feel that you would still save significantly by using coupons AFTER this additional fee, then call us to make arrangements for pick up of coupons.
HOW FAR IN ADVANCE DO I NEED TO SCHEDULE MY DELIVERY ORDER?
Since we personally shop for each customer, there are only a limited number of delivery times each day. Time slots are filled on a first-come, first-served basis. It is suggested that you order anywhere from 24 hours to 1 week in advance for best choice of available time slots.
CAN I CHANGE MY SHOPPING LIST AFTER IT IS ALREADY SUBMITTED?
Yes, you can make minor changes, but only if your shopping has not already been completed. You may call us at 405-673-5060 up to two hours before your scheduled delivery time. Shopping lists should be submitted by 3:00 pm the day before your scheduled delivery.
CAN I CHANGE MY DELIVERY DAY OR TIME AFTER MY ORDER IS ALREADY SUBMITTED?
Our desire is to ensure that we provide you with the best and freshest products possible we therefore do not store your order but instead deliver it to you straight from the store. However, You can change your date and time of delivery, provided you give us sufficient notice (and your new day/time slot for delivery is available). Sufficient notice would ideally be a phone call or e-mail by 3 p.m. the day before your originally-scheduled delivery date.
WHAT IF AN ITEM ON MY LIST IS NOT AVAILABLE? DO YOU MAKE SUBSTITUTIONS?
We want you to be 100% satisfied with your order. If an item on your list is not in stock or has been discontinued by the store, we will make a substitution with your permission. Please indicate on your grocery list order in the comment section if you will accept substitutions or prefer to skip an item altogether if it is not available. We will also attempt to call you from the store during shopping if we run into problems with items on your list.
CAN I PAY FOR THIS SERVICE FOR A FAMILY MEMBER IF I DO NOT LIVE IN YOUR DELIVERY AREA?
YES, this is a great idea for helping out elderly or disabled family members when you can’t do this on your own. Simply call us and we can make personalized arrangements!
WHAT IF I AM NOT HAPPY WITH MY ORDER, AN ITEM IS MISSING, OR I RECEIVED ITEMS I DID NOT ORDER?
Our goal is 100% customer satisfaction. We will do everything in our power, within reason, to correct the situation if it was due to our mistake. However, if it was not our error, you will have been given the original store receipt so that you can contact the store to resolve the issue. Complete customer satisfaction is always our goal.
CAN I ORDER ALCOHOL, TOBACCO, PRESCRIPTION DRUGS, OR LOTTERY PRODUCTS?
Current federal and local regulations prohibit us from doing so without obtaining special permits. Some of these purchases would require very expensive licensing fees – which in turn would raise our costs of doing business. We prefer to keep our fees as low as possible so we can serve all those in need of our assistance.
Jaques Kitchen 